E-commerce · AI Solutions & Automation
An AI support copilot that resolves 62% of tickets
A grounded AI assistant handling order tracking, returns and sizing questions across chat and email.
Sample case study: Northwind Outfitters (sample) is a fictional client used for illustration.
62%
tickets auto-resolved
-85%
first response time
+18%
CSAT
The challenge
Support volume tripled during seasonal peaks, causing 24-hour response times and lost sales.
Our solution
We built a RAG-powered assistant connected to the order system and help centre, with seamless human handoff and analytics.
LLM + RAGOrder APIHelpdesk integration
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